Return & Refund Policy
We want you to love your Adjustable Galaxy Projector. If it isn't the perfect fit for your space, we're here to make returns simple.
30-Day Risk-Free Trial
You have 30 days from the date your order is delivered to request a return for a full refund of the product price. If you're not completely satisfied, let us know within that window and we'll take care of you.
Return Conditions
To be eligible for a return, your item must be:
- In the same condition you received it, including all interchangeable slides, cables, and accessories
- Returned in its original packaging where possible
- Accompanied by proof of purchase (order number or receipt)
We can't accept returns on items that are damaged through misuse, or on requests made more than 30 days after delivery.
How to Start a Return
Reach out through our Contact page with your order number and the reason for your return. Our support team will reply with the return address and next steps. Please don't ship your item back before contacting us, as returns sent without prior authorization may not be processed.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a tracked and insured method, as we can't guarantee we'll receive items that are lost in transit. Original shipping charges (if any) are non-refundable.
Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the credit to appear on your statement.
Damaged, Defective, or Wrong Items
If your projector arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery with a photo or short video of the issue. We'll arrange a free replacement or full refund, including any return shipping cost, at no charge to you.
Exchanges
The fastest way to exchange an item is to return your original order for a refund and place a new order for the item you want.
Cancellations
Orders can be canceled for a full refund any time before they ship. We process orders within 1–3 business days, so please contact us as soon as possible. Once an order has shipped, our standard return process applies.
Questions?
Our support team is happy to help. Visit our Contact page and we'll get back to you as quickly as we can.